Privacy Policy
- Security
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The Tramontina.com.br/DesignCollection website guarantees the safety and privacy of the identity of internet users. Registered data such as name, address is protected by advanced encrypting systems when sent and kept under secrecy in safe servers relating to the Tramontina.com.br/DesignCollection website.
The Tramontina.com.br/DesignCollection website meets the legally required standards regarding data protection security, as it has implemented all the means and technical measures within its reach to avoid the loss, misuse, alteration, unauthorised access or illegal theft of collected Personal Data. Nevertheless, users must be aware that internet security measures are not entirely infallible.
The Tramontina.com.br/DesignCollection website reserves the right to modify this policy so as to adapt it to legislative changes, jurisprudence or alterations regarding commercial practices. Under all circumstances, Tramontina will announce on the website, on this page, the changes to be introduced with reasonable forewarning before putting them into practice.
Users can take advantage of access, cancellation and repair rights. In addition, they possess the right to obtain information from the Tramontina.com.br/DesignCollection website by way of the CONTACT US link or directly by telephone, 54 3461.7766.
- Information Collection
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When registering, customers voluntarily decide that they wish to provide Personal Details required for the hiring, updating or cancellation of certain services offered on the website or by way of it, such as: the use of customer services and other services.
Personal Details obtained from the Tramontina.com.br/DesignCollection website will be computerised and incorporated into corresponding electronic records for personal data, of which the Tramontina.com.br/DesignCollection website is the owner and controller. The data obtained and used by the Tramontina.com.br/DesignCollection website, as well as partners hired by the Tramontina.com.br/DesignCollection website for services offered on the website fall under this policy.
- Use of the information
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Personal information provided by clients is used for the basic purpose of identifying users, their profile and purchasing habits, for management, administration, customer service, increases and improvements regarding the products and services offered; furthermore, in order to fine tune services to meet the preferences and tastes of users, for the creation of new products and services, for sending operational and commercial information relating to the products and services, by traditional and/or electronic means.
The Tramontina.com.br/DesignCollection website promises to:
- - Promptly correct any changes relating to Users’ Personal Details. For this reason, Users must inform the Tramontina.com.br/DesignCollection website regarding all changes to their respective details;
- - Not disclose without prior consent, under any circumstance, the e-mail addresses of users who register to pages that require the provision of personal details – such as Chat Rooms, Forums, e-mail and others that exist or are created in the future;
- - Provide users with the ability to cancel, at any moment, the sending by e-mail of informative materials requested previously;
- - Not sell or disclose its clients’ details for purposes other than those for activities of the Tramontina.com.br/DesignCollection website, whether through contact with our customer care section, activities relating to the loyalty programme or information about products and promotions.
The Tramontina.com.br/DesignCollection website prescribes to a policy under which it promises not to disclose information about visits carried out by users, unless it is obligated to do so by court order or under strict compliance with the law. Similarly, the Tramontina.com.br/DesignCollection website keeps all its users’ private registration data confidential, only revealing it to third parties under circumstances not prohibited under law, or in virtue of court order, or additionally, under the consent of the owners.
The Tramontina.com.br/DesignCollection website may possibly save cookies on users’ computers. Cookies do not occupy space in your computer’s memory, but they can customise every page you view on the website, which makes surfing it more interesting and quick. However, it is possible to deactivate the saving of cookies on your internet browser, if you prefer, even if you continue to use the services that the website offers.
- Product Information
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The Tramontina.com.br/DesignCollection website does not sell products through the website itself. It only indicates physical and virtual shops that sell products from the Tramontina Design Collection for the user to choose where to buy. Therefore, Tramontina does not hold itself responsible for delivery and service during the purchase process provided at Shops and On-line Stores.
As well as details of shops, the Tramontina.com.br/DesignCollection website only displays suggested prices for the product lines in shops.
- E-mail marketing
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Our e-mail marketing practices fall within the parameters established by the Code of Self-Regulation governing the practice of e-mail marketing, which permits, pursuant to Chapter 1, Art. 1, the use of e-mails as a marketing tool, in an ethical, pertinent and responsible manner, without prejudice to the concurrent application of applicable legislation in force.